It’s the flippant, disrespectful (using “Bruce,” not “Mr. Sewell,” the “burning a hole in our pockets” line and calling the unfortunate late-20s employee who lost the phone “the kid”) tone that permeates this letter — and, indeed, their handling of the entire ordeal — that irks me. Also, there’s no conceivable way they can claim that they didn’t know it was Apple’s property, “found” or not.
via Apple: We want our device back.
I have to agree with TUAW on this one. I found the tone of the response to be childish, at best. I’d expect a much higher level of professionalism from a group calling themselves professionals.
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